Monday, January 2, 2012

A small rant: Hunka Pie

Posted By on Mon, Jan 2, 2012 at 7:21 AM

I shoulda screen-capped it. I know I shoulda... but I just didn't for whatever reason and now it's gone.

I checked out the Hunka Pie Facebook page yesterday once I got home. I'd gone by with my daughter to have breakfast because I saw the message on the page Saturday saying the place would be open 7 a.m. to 1 p.m. I've been curious about breakfast. Alas, the old Starlite Diner was closed and dark and I instead went to Cracker Barrel with friends. I'm kinda ticked off about it because I wanted to take home some pie for later, and because my schedule is not going to permit me to be over that way for a week or so.

There were several people who had let loose their frustration about Hunka Pie's unexpected non-opening on that Facebook page. I know I didn't dream that. Those comments aren't there today. I don't know if it's damage control or what, but I don't think that was a good move.

I've seen this before with social media, where an individual or company removes negative remarks to keep from smearing their reputation. I don't think it works very well. My personal opinion on the matter is, if someone has a legitimate beef with you, stand up and answer it. You see this on TripAdvisor a lot now — where hotel and restaurant representatives are allowed to rebut a negative comment, even though the comment still stands.

What are your thoughts?

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