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High phone charges for Arkansas prisoners, their families 

Inmate calls are profitable for the ADC, but FCC beginning to budge.

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"Not everybody can do that," she said, "and there were times when it was hard."

Borel said that even though the calls were expensive, she insisted that her son call so they could talk about the up-to-date happenings in their family. Borel said that the calls made him feel like he was part of his family and had a life to return to once he'd served his time. Though there are sure to be those who ask what Borel's son could have gotten from a phone call that he couldn't get from a letter, Borel said that calls get across a depth of feeling that doesn't come through on paper.

"When you're on the phone with somebody, you hear them," Borel said. "You're hearing the emotion in their voice. You're hearing the encouragement. It's the act of hearing the reassurance and the hope in someone's voice. Or maybe the sadness in someone's voice, or the despair. ... When they're happy, you're happy. It's just like being in the same room with them."

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