Wal-Mart's new tone
The NY Times' reporter at the Wal-Mart PR fest detects a new tone from CEO H. Lee Scott, somewhat less aggressively defensive and somewhat more willing to talk about the "transformation" of the company and even the need for improvement.
Comments
I used to think Wal*Mart was an exceptionally smart company that did not make mistakes. But in the last 10 years they have made mistake after mistake, developing this well-earned terrible reputation that will end up costing them $ billions over time. A little heart, a little consideration, a little more money spent early on could have saved them a lot of expenses and woes now.
It's likely a creative, progressive competitor could make great inroads into their sales.
Posted by: Patrick, Pocahontas | April 20, 2006 07:58 AM
Walmart certainly lacks a heart. I never was a huge customer, but I don't go in their stores now.
Posted by: Odell Goodrum | April 20, 2006 08:32 AM
this is news? Wal-Mart announces intention to change image, CEO acts differently?
Posted by: mag | April 20, 2006 09:17 AM
Excuse me for being cynical, but until they clean up their act in about 20 areas, I won't be convinced to shop there. Boycotting that greedy bunch of Republicans still feels right to me.
Posted by: Paula | April 20, 2006 10:58 PM