Hot enough for you? | Arkansas Blog

Friday, September 5, 2008

Hot enough for you?

Posted By on Fri, Sep 5, 2008 at 3:25 PM

A reader still without electricity in Little Rock is steamed, figuratively and literally. She wonders if others have encountered similar difficulties, including a snippy Arkansas PSC staff. Her tale on the jump:

So, after trying to report my outage to Entergy for 2 days (the system could not 'find' my information, disconnected me, or put me in infinite loop), I finally was able to report my outage to Entergy.  First cust serv rep hung up on me.  Second refused to give me contact info for legal/complaints, and upon complaint to PSC, I was scolded (see below) for not reporting sooner.  Note, I charged my cell phone at gym and at work so I could call repeatedly to the 1-800 outage number in the evenings.  Any other customers having such lovely service?

--- On Fri, 9/5/08, Consumer Issues <> wrote:

From: Consumer Issues <>
Subject: RE: electricity outage in Arkansas

Date: Friday, September 5, 2008, 10:11 AM

Dear Ms. XXXXX
It is our understanding that Crews are currently on site working this situation.  Review of your account with Entergy reflects only one report of an outage made yesterday regarding any outage in your area.  In order for this Commission to track the outages, the customer needs to contact the utility to report each occurrence.  Every customer in an outage area should call as well so there is a record to review.
Across all the Entergy service territories, as of 5 this morning slightly more than 700,000 customers remained without service.  That was after 148,000 total customers were restored.  At this time, the Commission is aware that 14,500 Little Rock Entergy customers out of 74,500 statewide customers are still without power. The Commission is receiving updates. Please remember that Safety policies prohibit use of bucket trucks when winds are above 30 mph, and those conditions have been prevailing the past few days.

I regret that your power is out, and you did not get the answers that you wanted.  All the Electric utility companies have been hit with this storm and are working as fast as they can to restore service.  All we can ask is that customers please be patient and make necessary arrangements until their service can be restored.


Cynthia Harris, Consumer Service Analyst



From: PG
Sent: Friday, September 05, 2008 8:30 AM
To: Consumer Issues
Subject: electricity outage in Arkansas


Dear Sirs,
I am writing concerning Entergy Arkansas and the atrocious service and response I have received over the years and as of late. Of course, my most recent and ongoing concern has been no power for 3 days, no estimate of when power would be restored, trying with NO success to REPORT the power outage for 2 days, when finally reaching someone being hung up on, and then when calling back, being told that 'people in New Orleans had to get hotels' and staunch refusal to provide a contact number, name or address where I may file complaints with Entergy and seek legal recourse.
I had my 70 yr old, disabled father sitting in the dark the entire day Thursday.  He rode a Veterans Affairs Van 5 hours to reach Little Rock on Thursday in order to be present for a 6 am surgery on Friday which he has waited on for over 10 months. Medical preparation requires bathing with a special antiseptic the night prior to the surgery, and I had no lights or hot water in order for him to safely ambulate, bath, and sterilize the area. In response to this, the second customer service rep with Entergy, not the first, was 'sorry' but less than enthusiastic about offering any information, help, or empathy.  In fact, she made repeated excuses about how crews were sent to the coast, but could not answer whether they were even back in the state and working on the problem.
I have lived in many states and many places similar to Little Rock geographically and on parity with population.  I have never had power outages in excess of 2 days except in Little Rock,AR.  I have never had power outages on a frequency of every 3-6 months except in Little Rock, AR.  I have never had a power company care so little and have the attitude that 'I talked to my supervisor, and she told me we are really not responsible' except with Entergy in Little Rock, AR.  Why are expectations and service so low with Entergy?  Why does the PSC not hold Entergy to standards upheld by utility companies elsewhere in the United States?

Sign up for the Daily Update email

Comments (17)

Showing 1-17 of 17

Add a comment

Subscribe to this thread:
Showing 1-17 of 17

Add a comment

More by Max Brantley

  • Where's the outrage?

    Am I the only person, apart from federal prosecutors, outraged about the criminal enterprise that inveigled itself into a privileged position as an Arkansas taxpayer-financed human services provider to the tune, today, of $43 million a year?
    • Jun 21, 2018
  • Where's the outrage?

    • Jun 21, 2018
  • Rutledge opponent hits her socializing with corporate interests

    Mike Lee, the Democratic candidate for attorney general, has criticized Attorney General Leslie Rutledge over recent reports of her participation at private meetings where corporate interests make big contributions to a political group she heads for access to state legal officers.
    • Jun 21, 2018
  • More »

Readers also liked…

  • Trump immigration protest at LR: Quick and fierce

    It was not even 24 hours ago that Sophia Said, director of the Interfaith Center; City Director Kathy Webb and others decided to organize a protest today of Donald Trump's executive order that has left people from Muslim countries languishing in airports or unable to come to the US at all — people with visas, green cards,a  post-doc graduate student en route to Harvard, Google employees abroad, families. I got the message today before noon; others didn't find out until it was going on. But however folks found out, they turned out in huge numbers, more than thousand men, women and children, on the grounds of the state Capitol to listen to speakers from all faiths and many countries.
    • Jan 29, 2017
  • Former Arkansas Baptist professor 'exploring' run for Little Rock Ward 7 city director

    Edmond "Ed" Davis, a former professor at Arkansas Baptist College and the executive director of a school applying for a charter in Southwest Little Rock, will announce the formation of an exploratory committee for a campaign for the Little Rock city director Ward 7 position. Brenda "B.J." Wyrick has held the position since 1994.
    • Apr 3, 2018
  • Your daily dose of Jason Rapert

    Sen. Jason Rapert really, really didn't like it when a KATV reporter asked him about the hypocrisy of his political arguments.
    • Feb 4, 2017

Most Recent Comments



© 2018 Arkansas Times | 201 East Markham, Suite 200, Little Rock, AR 72201
Powered by Foundation