KUAR takes a fund-raising hit for pledge processing error | Arkansas Blog

Thursday, February 19, 2015

KUAR takes a fund-raising hit for pledge processing error

Posted By on Thu, Feb 19, 2015 at 7:56 AM

click to enlarge screen_shot_2015-02-19_at_7.55.11_am.png
Contributors to public radio in Little Rock, KUAR/KLRE, have gotten notes recently about a failure to process credit card charges for pledges made to support the station. Some $26,000 in 284 donations were lost as a result.

Pledges made in October during the fall fund drive were not processed, givers were told. "There was not a security breach," said a letter from Sarah Donaghey, the development director. "This was, unfortunately, a combination of technical glitch and human error. Your gift was among several hundred credit card gifts which were not processed by the UALR Foundation Development office and we at KLRE & KUAR UALR Public Radio only recently found out about the issue."

The note apologized that it was too late to get a credit on taxes for a 2014 gift but asked those who weren't charged for pledges to consider renewing the pledge.

I asked Donaghey for more details. Her response follows:

All donations to KLRE and KUAR are processed through the UALR Office of Alumni and Development. After receiving calls and e-mails from a number of donors asking why their donations had not yet appeared on their statements, we asked the Office of Alumni and Development to investigate the situation and were alarmed and disappointed to learn that from October through December, 284 donations (totaling $26,302) made by credit card did not go through. Some of these were one-time gifts from new or rejoining members and some were additional gifts from members. As we understand it, in some cases, the card had expired or was declined while in other cases, the card was incorrectly processed. Regrettably, we were not informed of the issues as they occurred and thus only became aware of the extent of the situation when, in January, we pressed for an accounting of the last quarter's credit card donations.

Additionally, there were a number of sustaining members who give to the stations monthly whose donations did not go through. However, due to the volume of donors affected, we decided not to contact the monthly givers. In most cases, the gift was missed for just one of the three months. Also, the amount most sustaining members give on a monthly basis is smaller since the donation is spread over the course of the year.

We became aware of this situation in early January and felt we had enough information by mid-January to begin contacting donors. The point of this outreach has been to inform donors of the situation, to assure them that there was not a security breach, to apologize for the situation, and to invite them to make a gift anew. With the help of staff from the Office of Alumni and Development, we began attempting to reach donors by telephone. For those we were unable to reach by phone (many of whom we tried to call three times), we are in the process of sending e-mails to those for whom we have an address. Ultimately, by early next week, I expect to mail hard copy letters to donors we were unable to reach by phone or e-mail.

Unfortunately, there is no way to recoup this loss. We are grateful to have loyal and understanding members and do not expect this situation to negatively affect future giving. In fact, as disappointing and discouraging as this situation has been, it has brought to light a number of improvements we can make which we think will make for a better giving experience for our donors. With some new eyes on our giving processes (I began with the stations in December and the Office of Alumni and Development has a new director of accounting this week) and attention from management in the Office of Alumni and Development, we are actively and enthusiastically discussing how we can, and will, make giving to UALR Public Radio as seamless and automated as possible. Lastly, we are pleased to have learned today that the Office of Alumni and Development has generously decided to direct some funding from their budget to that of the radio stations' in order to lessen the impact of this situation.

Tags: , ,


Comments (3)

Showing 1-3 of 3

Add a comment

Subscribe to this thread:
Showing 1-3 of 3

Add a comment

More by Max Brantley

Readers also liked…

  • Presidential thriller, co-author Bill Clinton, coming to bookstores in 2018

    June 2018 is the expected publication date for a novel collaboration by former President Bill Clinton and crime writer James Patterson.
    • May 9, 2017
  • ADEQ denies C&H Hog Farm permit

    The Arkansas Department of Environmental Quality has denied a new permit for the C&H Hog Farms' concentrated animal feeding operation near Mount Judea (Newton County). This is a big and somewhat surprising victory for critics who have viewed C&H's large-scale pig farm and the pig waste it generates as an existential threat to the Buffalo National River.
    • Jan 10, 2018
  • Police identify two women found fatally shot on Chicot Road

    Little Rock police have identified two women found dead of gunshot wounds in an SUV parked next to a vacant trailer in a mobile home park at 11500 Chicot Road.
    • May 16, 2017


  • Arkansas vs Ole Miss at War Memorial stadium in Little Rock, Saturday, Oct. 13, 2018. After leading for much of the game, Arkansas lost 37-33 when Ole Miss scored the game winning Touchdown with less that 2 minutes left. 
  • Margaret Clark Adventure Park
    New sculptures, preschoolers play area dedicated in Riverfront Park in Little Rock.

Most Recent Comments

  • Re: The Sunday open line

    • Trump is seeing the country the way he wants it to be, not the way…

    • on December 16, 2018
  • Re: The Sunday open line

    • Looney tunes Leslie Rutledge is at the White House to Traitor trumps Christmas party while…

    • on December 16, 2018
  • Re: Porch pirate prosecution plan coming

    • I put a dead rat in a US Postal Service Priority box and left it…

    • on December 16, 2018

© 2018 Arkansas Times | 201 East Markham, Suite 200, Little Rock, AR 72201
Powered by Foundation