Little Rock VA office faulted for handling of claim files | Arkansas Blog

Friday, February 27, 2015

Little Rock VA office faulted for handling of claim files

Posted By on Fri, Feb 27, 2015 at 1:39 PM

The inspector general of the Veterans Affairs Department has completed an audit of the Little Rock Regional VA office that says date adjustments on claims made it appear the office was making more progress than it actually had in reducing a backlog of disability claims.

The office adjusted file dates on unadjudicated claims to when they were discovered rather than when they were filed. The inspector general said that while the dates were changed in 48 cases, the Little Rock office had done so in compliance with then-prevailing guidance from the Veterans Benefits Administration. However, the inspector general also concluded the practice resulted in a "lack of assurance that staff would expedite processing of the discovered unadjudicated claims." In other words, they didn't look as old and as in need of attention as they should. It also made processing performance time look better than it should. The inspector said the VBA should have a standard, universal policy for establishing dates of claims.

The old guidance was supposed to have been terminated June 27, but the inspector general's report said this wasn't accomplished until late January. 

Of the 48 cases, 43 involved disability determinations. An average of 20 months elapsed between receipt of the forms and the discovery of unadjudicated claims in the file. One was 20 years old, but adjusting the date to when it was discovered made it appear 14 days old.

Five other cases, such as on dependent allowances, averaged 5 years and 9 months between filing and discovery. One, 16 years old, was adjusted to appear to be six days old.

Here's the full report.

Reports of this practice surfaced in a hearing last year and referred to practices in a number of regional offices.

From the ArkTimes store

Favorite

Comments (10)

Showing 1-10 of 10

Add a comment

 
Subscribe to this thread:
Showing 1-10 of 10

Add a comment

More by Max Brantley

Readers also liked…

  • Auditor Lea caught not telling the truth

    State Auditor Andrea Lea, who began her tenure in statewide office with a degree of competence unseen in some other Republican counterparts (think Treasurer Dennis Milligan particularly), is becoming more deeply mired in a political scandal.
    • Mar 4, 2016
  • Two plead in fraud of sheriff's office

    A former employee of the Pulaski County sheriff and a North Little Rock woman who sold goods to the sheriff's office have pleaded guilty to mail fraud in a scheme to steal from the sheriff's office, according to a news release from the U.S. attorney's office.
    • May 16, 2017
  • Another Republican miracle-working governor

    Great piece in Washington Post on the budget crisis in Louisiana. Big tax cuts and corporate welfare will do that to a state, particularly to a state whose previous governor, Republican Bobby Jindal, refused to join the Obamacare-funded Medicaid expansion. There's a lesson there for Arkansas.
    • Mar 4, 2016

Most Shared

  • So much for a school settlement in Pulaski County

    The Arkansas Democrat-Gazette's Cynthia Howell got the scoop on what appears to be coming upheaval in the Pulaski County School District along with the likely end of any chance of a speedy resolution of school desegregation issues in Pulaski County.
  • Riverfest calls it quits

    The board of directors of Riverfest, Arkansas's largest and longest running music festival, announced today that the festival will no longer be held. Riverfest celebrated its 40th anniversary in June. A press release blamed competition from other festivals and the rising cost of performers fees for the decision.
  • Football for UA Little Rock

    Andrew Rogerson, the new chancellor at UA Little Rock, has decided to study the cost of starting a major college football team on campus (plus a marching band). Technically, it would be a revival of football, dropped more than 60 years ago when the school was a junior college.
  • Turn to baseball

    When the world threatens to get you down, there is always baseball — an absorbing refuge, an alternate reality entirely unto itself.

Most Viewed

Most Recent Comments

Blogroll

 

© 2017 Arkansas Times | 201 East Markham, Suite 200, Little Rock, AR 72201
Powered by Foundation