Little Rock VA office faulted for handling of claim files | Arkansas Blog

Friday, February 27, 2015

Little Rock VA office faulted for handling of claim files

Posted By on Fri, Feb 27, 2015 at 1:39 PM

The inspector general of the Veterans Affairs Department has completed an audit of the Little Rock Regional VA office that says date adjustments on claims made it appear the office was making more progress than it actually had in reducing a backlog of disability claims.

The office adjusted file dates on unadjudicated claims to when they were discovered rather than when they were filed. The inspector general said that while the dates were changed in 48 cases, the Little Rock office had done so in compliance with then-prevailing guidance from the Veterans Benefits Administration. However, the inspector general also concluded the practice resulted in a "lack of assurance that staff would expedite processing of the discovered unadjudicated claims." In other words, they didn't look as old and as in need of attention as they should. It also made processing performance time look better than it should. The inspector said the VBA should have a standard, universal policy for establishing dates of claims.

The old guidance was supposed to have been terminated June 27, but the inspector general's report said this wasn't accomplished until late January. 

Of the 48 cases, 43 involved disability determinations. An average of 20 months elapsed between receipt of the forms and the discovery of unadjudicated claims in the file. One was 20 years old, but adjusting the date to when it was discovered made it appear 14 days old.

Five other cases, such as on dependent allowances, averaged 5 years and 9 months between filing and discovery. One, 16 years old, was adjusted to appear to be six days old.

Here's the full report.

Reports of this practice surfaced in a hearing last year and referred to practices in a number of regional offices.


Favorite

Comments (10)

Showing 1-10 of 10

Add a comment

 
Subscribe to this thread:
Showing 1-10 of 10

Add a comment

More by Max Brantley

  • More criticism of Little Rock police no-knock drug raids

    Radley Balko of the Washington Post has written at length about the legal issues underlying whether Little Rock police have been acting constitutionally in no-knock drug raids (never mind that they have often come up empty-handed, relied on a liar and disproportionately busted black people.)
    • Oct 20, 2018
  • Judicial election watchdog blasts ads targeting Justice Courtney Goodson

    A volunteer group established to police campaigns for judicial elections is blasting a Republican group's advertising aimed at supporting David Sterling's attempt to unseat Arkansas Supreme Court Justice Courtney Goodson.
    • Oct 20, 2018
  • Clarke Tucker to French Hill: Where is the decency?

    Speaking of campaign advertising: Clarke Tucker, the Democratic candidate for 2nd District Congress, has issued his toughest TV yet against Republican incumbent Rep. French Hill.
    • Oct 20, 2018
  • More »

Readers also liked…

  • Free Zinn book for Arkansas teachers

    Arkansas teachers! Get your free Howard Zinn book here! Whether Kim Hendren likes it or not.
    • Mar 3, 2017
  • The LR chamber does the public's business. Is it accountable? Blue Hog on the case.

    Matt Campbell, lawyer and Blue Hog Report blogger, has sent a Freedom of Information Act request to Jay Chessir, director of the Little Rock Regional Chamber of Commerce, and Mayor Mark Stodola related to the publicity stunt yesterday  built around withdrawing from the mayor's rash pronouncement that the city would seek an Amazon HQ2 project even though the city  didn't meet the company's criteria.
    • Oct 20, 2017
  • Payday lenders on the march at legislature

    Payday lenders are working hard to get legislative cover for the reintroduction of their usurious loan business to Arkansas. Some are fighting back.
    • Mar 10, 2017

Slideshows

  • Arkansas vs Ole Miss at War Memorial stadium in Little Rock, Saturday, Oct. 13, 2018. After leading for much of the game, Arkansas lost 37-33 when Ole Miss scored the game winning Touchdown with less that 2 minutes left. 
  • Margaret Clark Adventure Park
    New sculptures, preschoolers play area dedicated in Riverfront Park in Little Rock.

Most Recent Comments

 

© 2018 Arkansas Times | 201 East Markham, Suite 200, Little Rock, AR 72201
Powered by Foundation