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mrsprbell 
Member since Mar 2, 2015


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Re: “Community Bakery owner Joe Fox dishes on his rise in the business

I have been a Community Bakery customer all of my life. I even remember my mother purchasing birthday cakes from this bakery when I was a little girl. HOWEVER, over the past few years, I have been more than DISAPPOINTED with the customer service. The workers, with an exception to very few, have been rude and discourteous!
For the past three years, each and every birthday cake order has been incorrect, yet because I LOVE the taste of their white cake and butter cream icing, I continue to endure. This past weekend, I purchased a half sheet cake and sugar cookies for my son’s birthday party. Not only were my purchases at the WRONG LOCATION, but they were also incorrect AGAIN! After the inconvenience of driving from the Shakleford location to Main, I then had to wait for them to correct the order because it was completely WRONG! With that said, I missed the first half of my son’s birthday party and did not receive one “I’m sorry” from management. In fact, the one and only time a manager even stepped out of the kitchen to acknowledge me was when I requested to speak to one after being expected to PAY FOR MY INCORRECT ORDER. I was completely shocked and insulted.
The actual manager that came to speak with me was JOHN SPROLES. Mr. Sproles was RUDE AND UNAPOLOGETIC. He acted as if I was an inconvenience to him and continued to repeat the phrase, “that’s all that I can do,” several times as I expressed how upset I was by the service.

I have called Mr. Fox's office several times, and have yet to be called back.

IF YOU PLAN TO ORDER FROM THIS STORE, YOU MUST FIRST CONSIDER IF YOU VALUE GREAT CAKE OVER RESPECT AND SERVICE! My advice: you can get great cake anywhere.

3 likes, 1 dislike
Posted by mrsprbell on 03/02/2015 at 3:43 PM

 

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