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nightshark007 
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Re: “Justin Harris heaps more blame on DHS for his adoption decision

Apparently many of you bloggers defending Blucker and DCFS have not had to deal with this trainwreck of an agency.

In my personal dealings with Blucker and the agency, there has been complete lack of supervisory oversight. Low level employees are allowed to act autonomously. Scary considering most of them have no real counseling experience and are paid a whopping $27-$29K per year.

Regarding our personal experience there were major issues with the gross misconduct of a DCFS child abuse investigator. Report it to a supervisor you say? Get this- over 25 phone calls were placed to the agency. The first 12 calls were spent trying to pin down this employee's supervisor. No one could provide the name of his immediate supervisor, why? 10 of those calls were never returned. To make matters worse (all while the clock is ticking for a child trapped in an extremely neglectful and dangerous environment), another 13 phone calls were placed to said supervisor, her supervisor and on up the chain of command. Guess how many were returned? ZERO. That's right. ZERO. The only response we received was solicited thru email. Why? Well now, that's public record isn't it?

On one supervisor's answering machine called during the month of January,2014, the message stated she would return from vacation on August 24th. Really? It appeared to us that this was learned behavior by staff to avoid receiving calls from concerned individuals that they may have to address. How many people out there have the stamina to continue these unreturned calls? FINALLY. A break thru. Via the emails we sent we got a response from the great and powerful Blucker. Her response to very valid concerns regarding these employees? "I cannot discuss the case with you". Immediately I launched into the fact that my conversation with her was to relay the incompetency of her staff. Again, she refused to speak with me. AGAIN hiding behind the curtain of the law that specific cases cannot be discussed.

SO WHERE IS THE SUPERVISORY OVERSIGHT WHEN YOU CANNOT REPORT MISHANDLING OF CASES TO A SUPERVISOR? These low level employees have the lives and safety of Arkansas' children in their hands. Period. Sad and condemning of the state agency she so publicly espouses to put children first. Are you kidding me? Cecile Blucker is not the character she portrays to be. Harris is not the only one to blame here.

Allowing employees to hide behind full answering machines and unreturned calls to avoid doing their jobs (protecting children!) is a form of deceitfulness ("ignore her, concerned grandma will give up the kid" or better yet "ignore the calls, don't have conversations, then you cannot be held liable for what you say"-is this in their training manual???) that is not a far cry from deceptive actions and statements to shirk responsibility in this case either. Those poor children! Anyone at DCFS losing sleep over this? That child will sadly have many restless, tear filled sleepless nights because of this poorly led- and again- trainwreck of an agency.

8 likes, 7 dislikes
Posted by nightshark007 on 03/10/2015 at 6:37 PM

 

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